Cancellations, Changes and Refunds Policy

1. Scope and voluntary cancellation

This policy applies to tickets purchased directly from PTE. Mandatory rights of withdrawal, payment reversal, information, quality and refund prevail over any provision set out herein.

Other than withdrawal and other rights enforceable by law, voluntary cancellation or non-attendance does not automatically give rise to a refund. The purchaser may request a change of attendee at no cost up to seventy-two (72) hours before the event.

2. Cancellation or material change by PTE

If PTE definitively cancels the event and does not provide the service, it will refund one hundred percent (100%) of the amount paid for the ticket. If it materially changes the date or city, the purchaser may retain the ticket, change the attendee free of charge or request a refund.

3. Amount and procedure

The refund corresponds to the amount actually paid to PTE in Colombian pesos; it is not recalculated using the TRM on the refund date.

Send the request to pqrs@step-latam.com or the PQR form, stating name, identification, purchase email, order number, reason and supporting documents. PTE will issue a case number, date, time and tracking mechanism.