STEP 2027
PQR Channel and Consumer Rights
Effective date: publication date on step-latam.com
How to submit a request
Write to pqrs@step-latam.com or use the PQR form at step-latam.com. You will receive a case number with date and time and a means to check its status. Include your name, identification, email address, order number where applicable, a clear description and relevant supporting documents.
Service categories
Purchase, invoice, payment or accreditation; withdrawal, payment reversal, cancellation, rescheduling, attendee change or refund; inquiries, correction, updating, deletion or personal-data claim; accessibility, security, service quality or any other petition, complaint or claim.
Channels and time limits
PQR: pqrs@step-latam.com. General information: somos@step-latam.com. Telephone: +57 314 674 2887. Address: Calle 114 # 6A-92, Office B 401 D, Bogotá D.C., Colombia.
Submitting a PQR is free of charge. Direct consumer claims will receive a substantive response within fifteen (15) business days, without prejudice to special time limits.
Refund requests arising from changes to the officially announced event dates must be submitted within fifteen (15) calendar days from publication of the official statement announcing the change of dates, in accordance with the Cancellations, Changes and Refunds Policy. This period is distinct from the time limit for responding to the claim.