STEP 2027

PQR Channel and Consumer Rights

Effective date: publication date on step-latam.com

How to submit a request

Write to pqrs@step-latam.com or use the PQR form at step-latam.com. You will receive a case number with date and time and a means to check its status. Include your name, identification, email address, order number where applicable, a clear description and relevant supporting documents.

Service categories

Purchase, invoice, payment or accreditation; withdrawal, payment reversal, cancellation, rescheduling, attendee change or refund; inquiries, correction, updating, deletion or personal-data claim; accessibility, security, service quality or any other petition, complaint or claim.

Channels and time limits

PQR: pqrs@step-latam.com. General information: somos@step-latam.com. Telephone: +57 314 674 2887. Address: Calle 114 # 6A-92, Office B 401 D, Bogotá D.C., Colombia.

Submitting a PQR is free of charge. Direct consumer claims will receive a substantive response within fifteen (15) business days, without prejudice to special time limits.

PQR Submission Form

1. Request type *

2. Applicant details

Full name * ID type and number Email address * Phone or WhatsApp Country and city

3. Related information

Is the request related to a purchase or registration? Order or reference number, if any Date of purchase or registration, if applicable

4. Request description *

4. Request description *Clearly describe the facts, dates, and the solution you are requesting.

I authorize PTE to process the data included in this form according to the Personal Data Processing Policy and the Privacy Notice. I know I can exercise my rights by writing to pqrs@step-latam.com.

I have read and accept this authorization.